Delivery & Returns
Postage costs and delivery times are dependent on size and weight of your order. All delivery costs are displayed on the basket page in the checkout.
Delivery times are usually Monday to Friday (excluding Bank holidays) 7.00am - 6.00pm.
|Standard delivery||£3.95||Smaller items e.g. T-shirt, key rings|
|Next day recorded||£7.00||
Next day recorded available for all £3.95 standard delivery products
Allocated automatically to all orders over £100 and as standard delivery for larger items as indicated
|Heavy recorded delivery||£28.00||Heavy items|
We will accept the return of all Products only if they are unused and returned in the original packaging and in a re-saleable condition within 14 days of receipt of your Products. We may not accept return of Products outside this period. If Products, are returned within 14 days of receipt we will offer a full refund or exchange at the price you paid for the item minus the delivery cost. If Products are not returned in an acceptable condition it will be at our discretion whether we refund or exchange the Product in question and a restocking fee may be charged by us.
We will be happy to refund the delivery charge incurred in sending the Products to you for either of the following reasons:
(1) The Products delivered to you are different to those ordered by you (this refers to Products on your confirmation email); and/or
(2) The Products delivered to you are damaged on arrival or faulty.
Damaged or Faulty Products
You can return Products if they are damaged, defective, or not as specified on the Confirmation Page. You should inspect the Products as soon as you receive them for defects or damage. If you find any Products to be damaged or faulty you must inform us within 14 days of receipt of Products. If the Products are found to be damaged or faulty on delivery to you we will at our discretion repair or replace the Products or refund the price paid by you.
How to Return an Item
You must notify The Audi Merchandise team by contacting us via one of the methods on our Contact Us page.
Please provide us with the following details or have them to hand when you contact us:
(1) Order Number;
(2) Email Address;
(3) Contact number (preferably a mobile); and
(4) Reason for return.
In the case of a damaged defective or faulty product, please be prepared to provide a full description of the problem. This will ensure that we can process your return as quickly as possible.
All returns must be sent back to us in their original packaging. In the case of damaged items where the packaging itself is damaged please include the damaged packaging with the returned product.
If you have any queries on our Returns Policy, please Contact us.
This Returns Policy does not affect your statutory rights.